Returns & Refunds
Also in the EU you have the right to return purchases made online within 14 days for a full refund. You can do so for any reason-consider it a “cooling off period”. But the goods should not have been worn or used, and they should be packed as best as possible in any packaging including swing tags that came with the goods.
The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
How to return a purchase
In order to return a purchase, please follow the following instructions:
- Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials.
! Please note we keep our right to refuse a return if:
a) the products is not returned in its original poly bag
b) the original labels have been ripped off
c) the product in not in new and folded condition
- Add your name and order number inside the package.
- Please send the parcel to the following address:
578 Avenue de Pascouaou
- Drop your return package off at any shipping location.
Take note that the cost of any postage back to us for any return in this cooling off period (other than for faulty goods) will be paid by you. We do not cover the shipping costs of returns we are sorry to say. You should send us any shipping information you can to help us track your return so we can process it quickly.
A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at email@example.com and we'd be happy to help you out!
For any further information concerning your return: please contact us at the latest within 30 days from the date of dispatch of your package with your return tracking number.
Getting a refund
We expect that we will give you a refund within 14 days of receiving your cancellation request. However, we may delay refunding you if we haven't received the goods or real evidence that you've returned them.
*My Last Wave does not accept used wetsuit returns. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. If you really have a problem with the fit of your wetsuits then contact us before you wear it in the water or before you place your order.
*My Last Wave reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or self damage. The customer will be responsible for cost of the return shipment if the return is refused.My Last Wave